Return Policy

Terms of Service


Before you begin, please review our Privacy Policy and Terms & Condition, as we will require certain personal information such as your name, email address, billing and delivery information, where we will safeguard and use this information as noted. By using our service (“Service”) you are deemed to have read and accepted these terms and conditions set forth, thus forms a binding legal agreement between you and PORT3Rs’ Online Grocery pursuant to which you agree to comply with the Terms of Service, and use this website only in a manner consistent with this Terms of Service. If you do not agree with any part of the Terms of Service, please do not access this website.


  1. Acceptance of Term


1.1 Welcome to the PORT3Rs’ Online Grocery website. PORT3Rs’ Online Grocery provides services to you subject to the following terms and conditions of use (“Terms of Use”), which may be amended by us from time to time with no notice to you. When using any Porters’ Online service you are also subject to any rules or guidelines, which may be posted, or emailed from time to time. All such rules or guidelines are hereby incorporated by reference into these Terms of Use. You should visit the Website regularly to ensure that you are aware of any changes to these Terms of Use.

1.2 Your continued use of the Website constitutes an affirmative, acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Use and any amendments.

1.3 These Terms of Use will be governed by and construed in accordance with the laws of Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Australia. If any provision of this agreement is found to be invalid or unenforceable by a court of law, that clause will be severed from these Terms of Use and such invalidity or unenforceability will not affect the remainder of the Terms of Use which will continue in full force and effect.


  1. Accuracy of Information

2.1 All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of the Website is at your sole risk. Access to the Website is provided on an ‘as available’ basis. Neither PORT3Rs’ Online Grocery, its related bodies corporate nor its or their directors or employees make any representation or warranty that:

(a) any material on the Website will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or

(b) your access to the Website will be uninterrupted, timely or secure.

2.2 PORT3Rs’ Online Grocery will not be liable for loss resulting from any action or decision by you in reliance on the information on the Website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.


You acknowledge and agree that:

(a) if you do not comply with any aspect of the returns process specified as mentioned in Terms & Condition, you will be deemed to have accepted delivery of the item and you will not be entitled to have your item repaired or replaced and you will not be entitled to a refund;

(b) the return of defective Goods will only be accepted by PORT3Rs’ Online Grocery if the Goods are in the same packaging used to deliver the Goods to you and are in the same condition as when originally delivered to you;

(c) PORT3Rs’ Online Grocery acceptance of the return of defective Goods is not an acknowledgment of any fault by PORT3Rs’ Online Grocery or of any breach of the Terms & Conditions by PORT3Rs’ Online Grocery and is not an acceptance of or a granting of credit to you; and

(d) while PORT3Rs’ Online Grocery uses all reasonable endeavours to ensure that the packaging used by its delivery agents prevents damage being caused to your items during delivery to you, PORT3Rs’ Online Grocery is not liable for any damage caused during delivery and is entitled to refuse to replace or repair any such damaged Goods. You are able to purchase delivery insurance from the Website.